Return and Refund Policy – King Brothers

Last Updated: October 21, 2026

At King Brothers, customer satisfaction is our priority. We aim to provide quality gadgets, electronics, and everyday products. If you experience any issue with your order, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received a damaged or defective product.

• You received the wrong product.

• The product is missing essential parts or accessories.

• The product has a verified manufacturing defect.

To qualify for a return, the product must be unused, where applicable, and returned with its original packaging, accessories, and proof of purchase.

2. Non-Returnable Items

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return, including personal-care products, used products, and items damaged through misuse or accidental damage.

This exclusion does not apply where a return, replacement, or refund is required by applicable law.

3. How to Request a Return

To request a return, please contact King Brothers within 7 days of receiving your order.

Please provide:

• Your order number.

• A description of the problem.

• Clear photos or a short video showing the issue, where applicable.

Our team will review your request and provide return instructions if it is approved. Please do not send products back before receiving confirmation from our team.

4. Refund Policy

Once the returned product has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be processed using the original payment method where possible. For Cash on Delivery orders, we will arrange an appropriate refund method with the customer.

Refund processing time may vary depending on the payment provider and delivery or return process.

5. Replacement Policy

If your product arrives damaged, defective, or incorrect, we may offer a replacement, subject to product availability and applicable law. If a replacement is unavailable, an appropriate refund may be arranged.

6. Shipping Charges

For approved returns involving damaged, defective, or incorrect products, King Brothers will explain the applicable return-shipping arrangements.

For other returns, customers may be responsible for return-shipping costs where permitted by applicable law.

Original shipping charges may be non-refundable where permitted by applicable law.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Orders that have not been dispatched may be eligible for cancellation. Once an order has been shipped, cancellation may no longer be possible, and our return policy will apply.