Shipping Policy – King Brothers

Last Updated: October 21, 2026

At King Brothers, we aim to deliver your favorite gadgets and everyday essentials safely and conveniently across Pakistan. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Coverage

King Brothers aims to deliver orders to serviceable locations across Pakistan. Delivery availability may depend on the courier service and your location.

2. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation. Processing times may vary during sales, public holidays, or periods of high order volume.

Orders may be confirmed by phone or WhatsApp before dispatch, where necessary.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

• Major cities: approximately 2–5 business days.

• Other serviceable areas: approximately 3–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the courier, location, weather, holidays, and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations. Customers should provide a valid phone number and accurate delivery address and remain available to receive their parcel.

Customers must pay the confirmed order amount to the courier upon delivery.

6. Order Tracking

If tracking is available for your shipment, we will share the tracking details through the contact information provided with your order.

You can use these details to check your parcel's delivery status with the relevant courier service.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate shipping information.

If a delivery fails because the address is incorrect, the customer is unavailable, or the courier cannot reach the customer, delivery may be delayed or the parcel may be returned to us. Additional shipping charges may apply to reshipment where permitted and communicated to the customer.

8. Delayed or Lost Shipments

Although we work to deliver orders on time, delays may occur due to courier issues, weather, public holidays, or other unexpected circumstances.

If your parcel appears delayed or lost, please contact us so we can assist with the courier investigation.

9. Damaged or Incorrect Products

Please inspect your order upon delivery where possible. If you receive a damaged, defective, or incorrect product, contact us within 7 days of receiving it and provide your order number along with photos or a video showing the issue.

Eligible cases will be handled according to our Return and Refund Policy.